How to Identify Errors in Your Automations

Identifying Errors in Your Automations

Hello, and welcome to another episode of SmartTips. I'm Jeff Gonzalez, and today I am going to walk you through how you can identify errors within your automations. We'll cover how to pinpoint the exact step where the error occurred and discuss potential fixes depending on the scenario of your automations. Let's jump in and take a look!

Opening the Automation

First, let's open up the automation. As you can see in the image below, we've got multiple action steps based on this one trigger.

Reviewing the Task Records

At some point, there was an error in this process, and I want to figure out what happened. When I go into the table, I can see that the task records were created, but where is the error coming from?

Here's what we'll do:

Click the history button in the top right-hand corner.
This will provide an ongoing list for an entire year of how this automation has run.
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As you can see for this last run, the status is error. By clicking details on the right-hand side, we can get a dropdown list of every single action and whether it was successful or whether it errored.

Identifying the Error

It looks like the very last step is where we encountered our error.

"In find records, zero records were found. That's what caused the error."

Addressing the Error

Here's the solution:

Navigate to the action that caused the error.
In this example, it says if no records are found, it should fail. This is where our issue lies.
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Let's change that to continue instead of fail:

This will help us prevent running into the same problem moving forward.

Conclusion

By following these steps, we can view the history of an automation and review exactly where an error occurred. This method is incredibly useful in maintaining the efficiency and reliability of your automated processes.

Thanks for watching!

If you have any questions or want to learn more about troubleshooting automations, feel free to check out the following resources:

We hope this post has helped you understand how to identify and fix errors in your automations. Stay smart and keep automating!

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