Streamline IT Operations
Raise the bar with solutions designed to streamline critical IT processes, organize projects and remove traditional obstacles on the road of an ever-changing technology landscape.
Common Use Cases
Explore the range of use cases that we can cover for you. Click on them to see the solution templates that we have ready.
Unify The Management
Of Critical IT Processes
Manage IT data and workflows in one place. From deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted, you have the tools to handle work requests, track assets, staff your help desk and manage software licenses. Roll up metrics into dashboards to highlight trends and address critical issues before they impact your business.
Track
Tickets & Issues
Deploy help desk and issue management solutions to ensure business operations are not interrupted. Roll up metrics into dashboards to highlight trends and address critical issues before they impact your business.
Manage Your IT
Assets And Licenses
Easily track all of your IT assets, who they are deployed to and what software versions are deployed. Keep an eye on software licenses and renewals so that you can plan and budget for your ongoing operations.
Deliver IT Solutions To
Power Your Business
Manage internal IT projects to deploy the perfect technology solutions to streamline your operations. Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.
Elevate
IT Governance
Draft and publish IT policies and procedures in one shared space. Ensure your IT strategy compliments your business goals, securing your data and reinforcing your commitment to privacy and security. Manage IT security audits and mitigate any identified risks.
Streamline IT
Workflows
Standardize your IT request workflow with a centralized work request process. Prioritize tasks, assign IT staff and ensure that you achieve service level agreements. Monitor your team with flexible reports and dashboards that keep you updated in real time.
Keep IT Working
From Any Device
Stay connected to critical IT information, tickets and device information no matter where you are or what device you're using. With native iOS and Android apps, SmartSuite keeps you in the loop whether you're on site or on the go. Share files, images, updates and other feedback to resolve problems, close tickets and keep IT processes moving.
How SmartSuite Works For Your Teams
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Use integrated task management to respond efficiently and reach out proactively, with triggers to push and pull action during daily work.
Monitor Your Work With IT Dashboards
Slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards. Drill into the details to identify root cause issues and continuously improve.
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Collaborate In Real-Time
Create a culture of collaboration, tapping expertise and asking critical questions to tackle issues as they appear. Start conversations anytime, directly where the work is being done.
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Automatically Prioritize Tasks
Use integrated task management to respond efficiently and reach out proactively, with triggers to push and pull action during daily work.
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Create Teams & Manage Workflow
Triage and escalate. Map your resources to manage inbound issues and automate escalations to make sure hot items get the right response.
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Integrate With Adjacent IT Tools
Connect your favorite tools. Automatically pull in your data from multiple apps and finally have all your team’s work in one place.
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Automate Tasks
Automate workflow processes to keep your technology engine running while you sleep — and make sure you actually get to sleep.
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Stay In The Know
React to the needs of your organization in real time. Support team members on the front-lines of delivery and ensure they have the technology resources they need when they need them.
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Protect Critical IT Data
Rest easy knowing your data is safe and secure on leading infrastructure and security protocols.
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IT Service Management
IT Service Request Management
Elevate your service management with SmartSuite. Streamline work requests, automate repetitive tasks, and manage IT assets—all in one centralized platform. From help desks to IT governance, our customizable workflows and real-time dashboards empower your team to prioritize tasks, meet SLAs, and deliver exceptional service.
IT Help Desk
This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility.
IT Asset Tracker
Keep track of IT assets issued to employees or implemented in networks, facilities and workspaces. Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more.
IT Security Policies
Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources.
IT Security Audits
Are the IT Security Policies you created being followed? This solution ensures a record of visibility into the how well security procedures are being adhered to.
Software Licenses
Maintain a central repository of all your software licenses and cloud subscription accounts. Attach contracts or agreements, and manage permissions to control access to license data.
IT Asset Management
Automate the end-to-end lifecycle for software licenses, hardware assets, and cloud in one central solution.
IT Work Request
Securely create, receive, and track work requests from your team, customers, or outside contractors. Assign work with easy-to-customize workflows and automations from start to finish.
Incident Management
Identify incidents, manage assignments + action plans, and track them to resolution.
