Streamline IT Operations
Raise the bar with solutions designed to streamline critical IT processes, organize projects and remove traditional obstacles on the road of an ever-changing technology landscape.
![SmartSuite optimizes information technology workflow SmartSuite optimizes information technology workflow](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6166c018fdfd928d71ebf76e_information%20technology.avif)
![Power your information technology processes with SmartSuite Power your information technology processes with SmartSuite](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/61d84d26810a01298b4e112a_information%20technology.avif)
Common Use Cases
Explore the range of use cases that we can cover for you. Click on them to see the solution templates that we have ready.
![Unify the management of critical IT processes Unify the management of critical IT processes](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/61d60a8834d285e98755fcea_Information%20Technology%20Apps.avif)
Unify The Management
Of Critical IT Processes
Manage IT data and workflows in one place. From deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted, you have the tools to handle work requests, track assets, staff your help desk and manage software licenses. Roll up metrics into dashboards to highlight trends and address critical issues before they impact your business.
![Manage School Help Desk Tickets Manage School Help Desk Tickets](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/62aadfc1d19e95364222da25_Track%20Tickets%20%26%20Issues.avif)
![Effortlessly TrackAssets Effortlessly TrackAssets](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/62aadf70824d3c55394901cf_Manage%20Your%20IT%20Assets%20And%20Licenses.avif)
![Manage internal IT projects with SmartSuite Manage internal IT projects with SmartSuite](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/623b2e3953381928c8f79674_Deliver%20IT%20Solutions%20To%20Power%20Your%20Business.avif)
![Draft and publish IT policies and procedures in one shared space with SmartSuite Draft and publish IT policies and procedures in one shared space with SmartSuite](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/623b2e4ac82a005dcf4cc6a7_Elevate%20IT%20Governance.avif)
![Standardize your IT request workflow with a centralized work request process Standardize your IT request workflow with a centralized work request process](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/62aadf8ebe9db57bb9d86ad2_Streamline%20IT%20Workflows.avif)
![SmartSuite is mobile-enabled to take your work on the go SmartSuite is mobile-enabled to take your work on the go](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6256a39b508c5a436e7e6a83_Keep%20IT%20Working%20From%20Any%20Device.avif)
Keep IT Working
From Any Device
Stay connected to critical IT information, tickets and device information no matter where you are or what device you're using. With native iOS and Android apps, SmartSuite keeps you in the loop whether you're on site or on the go. Share files, images, updates and other feedback to resolve problems, close tickets and keep IT processes moving.
How SmartSuite Works For Your Teams
Marketing powered by our Work Management Platform puts unprecedented capability at your fingertips. Start easy, then enjoy 200+ features built to help you work the way you want.
![Monitor support activity with reports and dashboards Monitor support activity with reports and dashboards](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6528248d40091a63028003e4_623c2cf0e6798534ca12e8d0_Monitor%2520Your%2520Work%2520With%2520IT%2520Dashboards.avif)
Monitor Your Work With IT Dashboards
Slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards. Drill into the details to identify root cause issues and continuously improve.
Solution Tab Link Text![Collaborate And Respond In Real-Time Collaborate And Respond In Real-Time](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6528247732072789f9e0a3bd_623c2cfa715ed2ac906af583_Collaborate%2520In%2520Real-Time.avif)
Collaborate In Real-Time
Create a culture of collaboration, tapping expertise and asking critical questions to tackle issues as they appear. Start conversations anytime, directly where the work is being done.
Solution Tab Link Text![Create design updates in a next-gen document Create design updates in a next-gen document](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/652824730e5a4b91ca982839_623c2d04715ed23a4d6af987_Automatically%2520Prioritize%2520Tasks.avif)
Automatically Prioritize Tasks
Use integrated task management to respond efficiently and reach out proactively, with triggers to push and pull action during daily work.
Solution Tab Link Text![Map your resources to manage inbound issues and automate escalations Map your resources to manage inbound issues and automate escalations](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6528247bbff11a6936922cc8_625682eadf785effa38c614b_Create%2520Teams%2520%2526%2520Manage%2520Workflows.avif)
Create Teams & Manage Workflow
Triage and escalate. Map your resources to manage inbound issues and automate escalations to make sure hot items get the right response.
Solution Tab Link Text![Use Zapier to integrate with 2,000+ software platforms Use Zapier to integrate with 2,000+ software platforms](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/652824872becea5901b96b59_623c2d1041c9a45bf69ead69_Integrate%2520With%2520Adjacent%2520IT%2520Tools.avif)
Integrate With Adjacent IT Tools
Connect your favorite tools. Automatically pull in your data from multiple apps and finally have all your team’s work in one place.
Solution Tab Link Text![Integrate with leading software development tools Integrate with leading software development tools](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/65282472b76b10cbb1fbe938_623c2f9d92b35abf4b56bc06_Automate%2520Tasks.avif)
Automate Tasks
Automate workflow processes to keep your technology engine running while you sleep — and make sure you actually get to sleep.
Solution Tab Link Text![View field-level activity history View field-level activity history](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/65282494f023295d092b82a1_623c307ddedc5f30501cf168_Stay%2520In%2520The%2520Know.avif)
Stay In The Know
React to the needs of your organization in real time. Support team members on the front-lines of delivery and ensure they have the technology resources they need when they need them.
Solution Tab Link Text![SmartSuite is powered by the secure AWS platform SmartSuite is powered by the secure AWS platform](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6528248f89a92dc434af173d_623c2d32846e31b8334495d9_Protect%2520Critical%2520IT%2520Data.avif)
Protect Critical IT Data
Rest easy knowing your data is safe and secure on leading infrastructure and security protocols.
Solution Tab Link TextIT Service Management
![Elevate your service management with SmartSuite. Streamline work requests, automate repetitive tasks, and manage IT assets—all in one centralized platform. From help desks to IT governance, our customizable workflows and real-time dashboards empower your team to prioritize tasks, meet SLAs, and deliver exceptional service. Elevate your service management with SmartSuite. Streamline work requests, automate repetitive tasks, and manage IT assets—all in one centralized platform. From help desks to IT governance, our customizable workflows and real-time dashboards empower your team to prioritize tasks, meet SLAs, and deliver exceptional service.](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/674654f18d68c9ec3bdf03b5_Marketing%20Website%20-%20Solution%20Templates%20-%20IT%20Services%20Portal.jpg)
IT Service Request Management
Elevate your service management with SmartSuite. Streamline work requests, automate repetitive tasks, and manage IT assets—all in one centralized platform. From help desks to IT governance, our customizable workflows and real-time dashboards empower your team to prioritize tasks, meet SLAs, and deliver exceptional service.
![This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6140a2e73a598732ad73b4c5_IT%20Help%20Desk.avif)
IT Help Desk
This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility.
![Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6140a2d31023de0606b75bd0_IT%20Asset%20Tracker.avif)
IT Asset Tracker
Keep track of IT assets issued to employees or implemented in networks, facilities and workspaces. Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more.
![Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6140a303e9c8ae1e2359a661_IT%20Security%20Policies.avif)
IT Security Policies
Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources.
![This solution ensures a record of visibility into the how well security procedures are being adhered to This solution ensures a record of visibility into the how well security procedures are being adhered to](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/615d3eb0204113e01d1be4ac_IT%20Security%20Audits.avif)
IT Security Audits
Are the IT Security Policies you created being followed? This solution ensures a record of visibility into the how well security procedures are being adhered to.
![Maintain a central repository of all your software licenses and cloud subscription accounts Maintain a central repository of all your software licenses and cloud subscription accounts](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6140a33f80e32008aa9a85c1_Software%20Licenses.avif)
Software Licenses
Maintain a central repository of all your software licenses and cloud subscription accounts. Attach contracts or agreements, and manage permissions to control access to license data.
![Automate the end-to-end lifecycle for software licenses, hardware assets, and cloud in one central solution Automate the end-to-end lifecycle for software licenses, hardware assets, and cloud in one central solution](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/614092c5a48e69769cfb1a96_IT%20Asset%20Management.avif)
IT Asset Management
Automate the end-to-end lifecycle for software licenses, hardware assets, and cloud in one central solution.
![Securely create, receive, and track work requests from your team, customers, or outside contractors Securely create, receive, and track work requests from your team, customers, or outside contractors](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/615ffd6bed4e004a2bb13a98_IT%20Work%20Requests.avif)
IT Work Request
Securely create, receive, and track work requests from your team, customers, or outside contractors. Assign work with easy-to-customize workflows and automations from start to finish.
![Identify incidents, manage assignments Identify incidents, manage assignments](https://cdn.prod.website-files.com/60db0944651d4b59a704ef93/6467c0b52e72090ed7517d0e_Incident%20Management.avif)
Incident Management
Identify incidents, manage assignments + action plans, and track them to resolution.