With remote work becoming a permanent part of business, you need software that helps you embrace it. Make it easy for teams to communicate, collaborate and have access to everything they need to get work done.
We know how important it is for your team to stay productive while working remotely. People have the flexibility they want while maintaining personal connections, easily sharing information and managing schedules across time zones.
Comment and exchange messages on items in real time right where the work is getting done. @mention team members to pull them into a conversation where their expertise is needed. Assign the right team member a task and receive updates as things get close to completion.
Gain insights into the performance of any team, process or project at a glance. Use data visualizations to understand relationships and evaluate dependencies. Easily track the key metrics that measure the state of your business. With great data you can make great decisions.
Use one of our project or business process templates to get your team onboarded quickly. Customize our remote work platform to fit your specific needs, no coding required.
With a comprehensive employee directory built directly into SmartSuite, all team members can connect and collaborate in ways that enhance your work culture. In the absence of frequent face-to-face meetings, people can get to know each other through their profiles, then see when they’re online and available to interact.
Never wonder what changed (and who changed it) again. With SmartSuite, every update is tracked, timestamped and associated with a user. Teams can use activity history to understand how work has progressed and who is actively involved in ongoing changes.
Communicate with team members, whether you’re working from your couch, on the road, or in the office. Share files, images, updates, and feedback in real-time via web, tablet or mobile devices. Native iOS and Android apps are available to optimize the mobile user experience.
My Work allows each team member to view and manage their assigned work in one place without needing to jump back and forth between different projects or applications. Everything that has been assigned to you is right there in a single view.
SmartSuite has associates in 7 countries across 8 time zones, and SmartSuite is the key to keeping us organized, informed and coordinated. We use our product for everything, from planning new features to managing development through creating new blog content - if it needs to get done, it’s tracked and managed in SmartSuite.
Here are just a few of the business processes that our remote teams use SmartSuite to help us manage.
SmartSuite saved some heads from exploding. My team’s output increased when we shifted to a hybrid and then full remote work model. But the company’s output seemed to grind to a halt. It’s like we forgot how to communicate across teams. We were all using different chat systems and you could feel the frustration boiling up with each email thread. We just needed one system to implement some basic workflows that allowed for collaboration.
Ken T
VP Client Services
Our biggest concern in this remote work pandemic environment is: Culture. We exist to create opportunities for our teammates and are seeking creative ways to keep evolving our company culture. One of our teams in Engineering created a Challenge App in SmartSuite that pitted pairs together to present cool topics in interesting ways. This spread through the company and we now call it our Culture Challenge and it happens every Monday morning to start the week.
Deanna D
Chief People Officer
I won’t lie. I had a hard time converting my management style to this remote work world. My team “gently” informed me that I was driving them crazy. Our work depends on getting the details right and I was barraging them with well-intentioned texts, Slacks and emails. I was so used to the easy chats that come with working in the same room. We implemented SmartSuite for our case management processes - just seeing all the data and being able to ask questions and add comments was a game changer.
Theresa L.
Nurse Practitioner, Clinical Trial Manager
In starting SmartSuite, we imagined a world where we could work with the best people, the best teams, the best companies anywhere in the world to bring our vision to life. The same ethos applies to our vendors and contractors, and we use dedicated solutions to manage these relationships.
We work so we can play.
We use SmartSuite to track team members' play days, sick days - all of our paid time off accruals.
There’s a special place internally at SmartSuite that lives within our Product Development solution. It’s called Design Heaven and those who are allowed to enter witness a product design machine that’s just magical.
We love closing new deals! In our world, that means new Solution Provider Partners. Every week, we celebrate the new partner logos we’ve added to our network. Want to partner with us?
We’ll happily celebrate your logo:)
We’ve been through so many evolutions of our QA methodology as the breadth of our platform has grown. We use custom SmartSuite solutions to aggregate all of our testing efforts - from new feature testing to automated regression test cycle results - integrating with testing tools to centralize our work in a single view.
We use a custom SmartSuite solution to build solutions in SmartSuite. Wait, what? Yes, it gets confusing for us too. We have a single solution to project manage our template development for the Solution Library.
Since we live and breathe in SmartSuite every day, new ideas for enhancements basically rain down from the sky from our internal teams. We have a dedicated solution to capture, review, vote, collaborate and advocate for features. It links to our Customer Feedback solution to help us prioritize.
Partner Customer Relationship Management (CRM) is a mouthful that doesn’t make sense, right? But tracking partner details, opportunities and all the data that goes into managing business relationships at scale does make sense. We use SmartSuite to manage every partner.
Sometimes it feels like we’re a never ending content content generation machine here at SmartSuite. We use the same solutions available in our Solution Library to track all of our content - from social media to blog posts and beyond.
SmartSuite doesn’t process payroll, but we manage every single human resource and recruiting process in the same series of HR solutions available in our Solution Library. Well, almost - we’ve customized the Hiring solution by adding a little secret magic to our interview processes.
If you haven’t figured out a theme in all of these We Run SmartSuite on SmartSuite blurbs, then here it is: literally, everything we do starts and ends in SmartSuite. If customers have an issue, we track it to resolution.
The voice of our customers trump everything inside SmartSuite. Seriously - Jon is a madman about customer feedback. We aggregate every piece of feedback and run it through a dedicated solution in SmartSuite, assessing validity and driving the best through to reality.
We’re just like you. Too much to do and too little time to get it all done. We use our Initiative Management solution (available in our Solution Library:) to map out the most strategic items we need to deliver - without exception.
Our Solution Provider Partners are clients in our world - and we strive to provide an exceptional experience from first contact through onboarding and support. We’ve crafted a solution to track every touchpoint and resolve issues ridiculously quickly - that’s our goal, anyway!
We take pride in knowing our market, tracking everything from the competitive landscape down to website performance scores to build and execute strategies that exceed our customer needs.
In SmartSuite Land, operations is 99% tech-focused and we use SmartSuite to deliver on all fronts. Our Technical Operations solution helps us systematically improve our Dev Ops processes by creating internal user stories, prioritizing and tracking through implementation.
