Notification Center — One Hub for Every Update That Needs You
Mentions, assignments, followed Records, and account events from every Solution land in one real-time hub—so your team sees what changed, filters to what they must act on, and jumps straight to the work.
- The Notification Center is available on every plan from the bell icon.
- Notifications fire for direct and Team @mentions, assignments (records, checklist items, sub-items, comments), followed-record updates and profile changes.
- Four tabs: All, Unread, @mentioned and Assigned to Me; notifications archive after 30 days.
- The Send a Notification automation action delivers plain-text in-app messages to members.
- Slack Actionable Notifications with up to three action buttons are on the Enterprise and Signature plans; Slack and SMS notifications via Automations are listed on every plan.
What Is the Notification Center?
The Notification Center is SmartSuite's in-app hub—opened from the bell icon—that aggregates every update relevant to a Member across all of a Workspace's Solutions: @mentions, assignments, followed-Record activity, and account events. It helps GRC, IT, project, and business operations teams act on changes in real time—separating must-act items from general activity and linking each notification straight to its Record or comment thread. In-app and email notifications are available on every plan; Slack and SMS delivery via Automations is available on Professional and Enterprise.
Focused Tabs
Filter Notifications Into All, Unread, @Mentioned, and Assigned to Me
Four tabs turn a stream of updates into a working queue. All shows everything; Unread flags new items with colored dots; @mentioned isolates direct and Team mentions; Assigned to Me collects the Records, checklist items, sub-items, and comments that landed on you.
Start the day in Assigned to Me and you have a ready-made list of what needs action.
Notification Triggers
Capture Mentions, Assignments, Follows, and Account Events
Notifications fire when you or your Team are @mentioned, when a Record, checklist item, sub-item, or comment is assigned to you, when a Record you follow is updated or deleted, and on account events like profile changes, password resets, and permission updates. Admins are also notified when an invited user completes registration.
Each entry links directly to its Record or comment thread—one click from alert to action.
Following Control
Follow the Records That Matter, Mute the Rest
Set any Record to Following from its bell icon to receive every update, or Not Following to hear about it only on @mentions and comments that involve you. Managers watch critical Records without asking for status emails, and everyone else keeps their queue quiet.
Queue Hygiene
Keep the Queue Clean With Grouping, Bulk Actions, and Auto-Archiving
Notifications arrive in real time, group by date by default, and can be marked read or deleted in bulk—per Solution when you want to clear one project's noise at once. Everything auto-archives after 30 days, so the center stays a current work queue rather than a history dump.
Beyond the App
Extend Alerts to Email, Slack, and SMS With Automations
Real-time notifications reach your team as in-app alerts and email on every plan. When updates need to travel further, Automations add Send a Notification, email, Slack message, and Twilio SMS actions—pushing high-priority changes into the channels on-call teams already watch, available on Professional and Enterprise.
Notification Center
When work is governed, a missed update becomes a stalled review or a lapsed control. The Notification Center gives every Member a single, real-time queue of what changed and what needs them.
A compliance analyst opens the bell icon and filters to Assigned to Me to see every control test, checklist item, and comment that landed overnight. Each notification links straight to the Record, so the day starts with action, not searching.
A risk lead follows critical risk and control Records, receiving a notification whenever any teammate edits them—continuous oversight without status-update meetings.
A policy owner follows each policy Record moving through review. Every edit generates an instant notification, so the owner knows the moment a draft advances, a reviewer weighs in, or an approval lands.
Compliance managers see @mentions from control owners the moment evidence questions are raised, work through the @mentioned tab as each is answered, and clear the queue before testing deadlines slip.
Pair the Notification Center with Automations to push Slack messages or Twilio SMS when a critical finding or high-severity risk changes status—responders are alerted in the channel they already watch while the full trail stays in-app.
The Notification Center is the in-app hub, opened from the bell icon in the upper-right corner of the homepage, that aggregates every update relevant to you—mentions, assignments, followed-Record activity, and account events—across all of your Workspace's Solutions in one place.
Direct @mentions of you or your Team in Records or comments; assignment to a Record, checklist item, sub-item, or comment; updates or deletions on Records you follow; and account events such as profile changes, password resets, and permission updates. Admins are additionally notified when an invited user completes registration.
Use the bell icon on any Record to set it to Following, which delivers every update, or Not Following, which notifies you only on @mentions and comments. Following a Record replaces asking teammates for status updates.
Notifications are automatically archived after 30 days. Before that, you can group them by date, mark all as read, or delete all—including per Solution—to keep the queue current.
Yes. Real-time notifications are delivered via email or in-app alerts on Team, Professional, and Enterprise. Slack and SMS notifications are configured through Automations on Professional and above, and Enterprise includes all notification types.
Yes. Notifications appear instantly as events occur, both in the bell-icon dropdown and in the full Notification Center, and clicking one jumps straight to the associated Record or comment thread.
Never Miss the Update That Matters
One real-time queue for mentions, assignments, and followed work—across every Solution in your Workspace.