Empowering Our Customers: What Our Series A Means for You

Jon Darbyshire
CEO SmartSuite
February 20, 2025
10 minutes
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This funding isn’t about us—it’s about you, our customers and partners. It’s about the teams who rely on SmartSuite every day to streamline operations, drive collaboration, and transform how work gets done. It’s about accelerating our ability to serve you better, build the features you need, and ensure that SmartSuite remains the most flexible, modern, and intuitive work management platform available.

Why We Raised a Series A

From the beginning, we set out to build SmartSuite as more than just another productivity tool—we built it to solve the real challenges businesses face every day. Too many organizations struggle with disconnected systems, manual processes, and rigid tools that don’t adapt to their needs.

We knew there had to be a better way—a unified platform designed to replace fragmented systems, where workflows, automation, and collaboration come together seamlessly. By eliminating the need to juggle disconnected point solutions, SmartSuite ensures that business-critical information flows effortlessly across teams, departments, and processes, enabling organizations to work more efficiently and intelligently.

For the past few years, we’ve been relentlessly focused on product innovation and customer success, investing heavily in the platform and bootstrapping our way to this point. Our 300% year-over-year growth and adoption by more than 5,000 businesses in over 100 countries validate that organizations are looking for a smarter, more connected way to work.

But as our momentum accelerated, so did the opportunities—and the expectations of our customers. You challenged us to push boundaries, expand capabilities, and scale our impact globally. This funding ensures we can do exactly that—delivering even more innovation, deeper integrations, and a platform that evolves with the needs of modern businesses.

1. Faster Innovation & Feature Development

We hear you. Your feedback drives our roadmap, and this investment allows us to bring new capabilities to life even faster. Whether it’s deeper automation, enhanced integrations, or more advanced reporting and AI-driven insights, we’re doubling down on innovation to help you work smarter, not harder.

2. An Even Stronger Work Management Experience

Many of today’s work management tools struggle to keep pace with the evolving needs of teams. They often remain rigid, disconnected, and slow to evolve—making it difficult for businesses to scale efficiently. SmartSuite was designed with adaptability at its core, allowing organizations to manage complex workflows with ease. By seamlessly integrating project management, process automation, and database functionality into a single platform, we enable teams to work in ways that suit them best—whether they’re a startup or a Fortune 250 enterprise.

SmartSuite isn’t just about managing projects—it’s about managing work at every level of your business. From Governance, Risk, and Compliance (GRC) to IT, HR, marketing, and finance, we’re committed to providing the most versatile, no-code platform for managing business workflows. Expect more industry-specific solutions, expanded customization options, and enhanced usability.

3. Global Expansion & Enterprise-Grade Capabilities

We’re growing with you. Many of our customers operate on a global scale, and we’re expanding our infrastructure and support to meet those demands. This includes opening a dedicated EU data center to meet compliance requirements, expanding our customer success teams, and increasing our enterprise-grade security and scalability.

4. Deeper Integrations, Expanded Automations & Ecosystem Partnerships

SmartSuite is committed to breaking down data silos and enabling seamless collaboration across tools and teams. With this funding, we’re expanding our integrations with key platforms like Slack, Microsoft, Google, Salesforce, HubSpot, and more, ensuring teams can streamline their workflows without disruption.

But we’re not stopping there. We’re making major investments in our Automations engine, bringing advanced capabilities that will allow teams to create even more sophisticated, multi-step automations with enhanced logic, AI-powered actions, and deeper connectivity to third-party applications. These enhancements will empower teams to optimize workflows without technical expertise, ensuring work gets done smarter, not harder.  Our goal is to ensure that teams can seamlessly orchestrate complex workflows with minimal effort.

5. Continued Investment in Customer Success

Technology is only as powerful as the people using it. That’s why we’re expanding our onboarding, training, and support initiatives to ensure that every team—whether a startup or a Fortune 500 company—can unlock the full potential of SmartSuite. Expect more live workshops, expert-led webinars, and enhanced self-service resources.

Investor Perspectives: Why They Invested

We are honored to have the support of Canapi Ventures, Sorenson Capital, and High Alpha. Each of our investors has a unique perspective on why they believe in SmartSuite’s vision and mission. Here’s what they had to say:

Walker Forehand, President and General Partner, Canapi Ventures: "We were drawn to SmartSuite’s ability to eliminate complexity from inherently complex processes, such as Governance, Risk, and Compliance (GRC), for enterprises and financial institutions of all sizes. With over 50,000 users, SmartSuite’s rapid growth makes it clear that companies across industries are seeking a modernized work operating system. SmartSuite’s no-code approach is reshaping how teams collaborate, plan, and execute—all within a single, intuitive platform.”

Scott Dorsey, Co-Founder and Managing Partner, High Alpha: "SmartSuite isn't just improving work management software—they’re redefining it. Built to extend the capabilities of teams and organizations, SmartSuite is a collaborative, adaptable, and AI-driven platform. It not only helps teams plan, track and manage workflows, it unlocks new ways to work, scale, and innovate."

Ken Elefant, Co-Founder and Partner, Sorenson Capital: "In today's enterprise software landscape, organizations face a common challenge: data silos. SmartSuite is solving this by creating a truly unified work management system that breaks down barriers to cross-functional communication and improved productivity. We believe this approach will fundamentally change how businesses operate."

A Heartfelt Thank You to Our Team

None of this would be possible without our employees' incredible dedication and hard work. Our team's passion, creativity, and perseverance have been the driving force behind SmartSuite’s growth and success. Every line of code written, every customer call answered, and every new feature delivered is a testament to their commitment to building something truly special.  To them, I say thank you—this is just the beginning, and together, we’re building something that will redefine how businesses work for years to come.

As we enter this next phase of growth, we’re excited to welcome new talent to our team. We’ll be hiring across all departments—from engineering and product development to sales, marketing, and customer success. If you’re passionate about transforming how businesses manage work, we’d love to have you join us on this journey.

Thank You to Our Customers, Partners, and Investors

To our customers and partners, this funding is a commitment to you. We’re not just building a product—we’re building a platform that empowers teams to do their best work. We’re excited about what’s ahead and grateful to have you on this journey with us. Thank you for trusting us to manage some of your most critical workflows.

To Canapi Ventures, Sorenson Capital, and High Alpha—thank you for your support and for sharing our vision of redefining work management. Your investment is not just in SmartSuite, but in every organization striving to work better, faster, and more collaboratively.

The future of work management is here, and together, we’re just getting started.

Onward,
Jon Darbyshire
, Co-founder & CEO, SmartSuite

About SmartSuite

SmartSuite is a next-generation work management platform that empowers teams to easily manage any business process or project. Designed for businesses of all sizes, from startups to Fortune 250 enterprises, SmartSuite combines databases, spreadsheets, documents, collaboration tools, automation, and reporting into a single, unified platform.

Built with a no-code approach, SmartSuite allows users to customize workflows to fit their unique needs without requiring technical expertise. With over 200 pre-built workflow templates developed with industry experts, SmartSuite supports a wide range of use cases, including project management, Governance, Risk and Compliance (GRC), HR, sales, IT, marketing, product, operations, finance, and many more.

SmartSuite integrates seamlessly with over 5,000 applications, including Slack, Microsoft, Google, Salesforce, HubSpot, Jira, Zapier, Make, and many more. Its robust automation engine enables teams to optimize workflows, reduce manual effort, and increase efficiency through AI-powered insights and real-time triggers.

With a strong focus on user experience, enterprise security, and scalability, SmartSuite is redefining how businesses work. Our customers, ranging from small businesses to global enterprises, rely on SmartSuite to drive collaboration, eliminate data silos, and create a single source of truth for their organizations.Today, I’m excited to share an important milestone in our journey: SmartSuite has secured $38 million in funding, including a new $13M Series A investment led by Canapi Ventures, with participation from Sorenson Capital and High Alpha. This marks a significant moment, but not for the reasons you might expect.

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