Trello Review: Is It Worth It in 2025? [In-Depth]

In this detailed Trello review, I’ll go over the platform in detail, including its features, usability, security, integrations, and even customer support.

TL;DR

• Range of features: 7/10. Trello’s platform offers less functionality than alternatives on the market, as it lacks built-in collaboration and reporting capabilities.
• User interface and usability: 9/10. Customers of the platform agree that Trello has an easy-to-use and intuitive interface with its Kanban board.
• Security measures: 9/10. The Atlassian-owned company offers its Business and Enterprise customers with best-in-class security and admin options.
• Integrations: 8/10. The platform offers a good range of integrations and Power-Ups, but some customers argue some of the power-ups do not have as much functionality and options as required.
• Customer support: 9/10. Customers of Trello are satisfied with the level of customer support they’ve been provided with on the platform.
• Pricing model: 8/10. Trello provides the cheapest solution on the market with affordable Enterprise pricing that scales well with your team member’s count.

Average rating: 8.3/10.

Trello Overview

Trello is a low-cost project management software that helps you plan, track, and manage projects.

The platform caters to technical teams as it’s built around Kanban workflows with pre-built templates to set up these boards for quick access.

I think of Trello as ideal for freelancers, solopreneurs, and small-sized technical teams, familiar with Kanban-based task management.

💡 Since this guide aims to review Trello in great detail, I’ll give my unbiased ratings on the platform’s features, interface, security, integrations, and customer support.

Let’s dive deeper into the software’s features: 👇

Trello’s Core Features

Drag-And-Drop Task Management

Trello offers an intuitive drag-and-drop functionality that allows you to effortlessly move tasks (represented as cards) between different stages of completion (represented as lists).

You and your team can move one card from “To Do" to "In Progress" to "Completed" lists, ensuring timely updates and tracking of each task’s status.

Advanced Task Checklists

Checklists allow you to build up a series of sub-tasks within each task card, breaking down complex tasks into manageable subtasks. 

You can assign specific deadlines to individual checklist items, add files, documents, or multimedia relevant to the checklist items, and use labels for visual organization.

Workflow Automation

Trello offers a built-in automation tool, Butler, which allows you to create powerful automation without coding knowledge.

You can set up if-then rules to automate repetitive tasks, such as moving cards from To-do to in-progress when certain conditions are met.

Rating: 7/10.

Trello offers a good range of features for small teams looking for task management.

However, the platform might not be the ideal option if you’re looking to handle more complex and nuanced projects.

The platform lacks time tracking (you’d need a paid integration for this) and G2 reviews note that the platform cannot handle a high volume of team members and tasks.

‘’It is sufficient for a small team with a simple project but complex projects are not favourable for Trello. Trello lacks advanced features like time tracking. it cannot handle a high volume of team members and tasks.’’ – G2 Review.

Customers do agree that the platform excels at simplicity with its intuitive interface (more on that later), but the IT project management software can feel limited since it lacks detailed reporting, native time tracking, and analytics.

‘’While Trello excels at simplicity, it can feel limited when managing more complex projects. Features like detailed reporting, time tracking, and analytics are missing or require third-party integrations. It would also be helpful to have better task dependencies or Gantt chart functionality natively. Although there are workarounds with power-ups, these features could improve Trello’s utility for teams managing larger projects or requiring more detailed project management capabilities.’’ – G2 Reviews.

Trello’s Interface: Is It Easy To Use?

Trello’s interface is as intuitive and easy as project management gets.

The platform uses a Kanban board to show you the outstanding tasks to be done.

And customers of Trello have been generally satisfied with the tool’s usability.

According to a verified G2 review, the way Trello arranges tasks with boards, lists, and cards has been easy for their team to adopt since they can see everything at first glance.

‘’Its method of arranging tasks with boards, lists, and cards is very user-friendly. Being able to see everything at first glance, whether personal or professional, is something I truly appreciate.’’ – G2 Review.

Rating: 9/10.

Trello’s intuitive interface and usability have to be one of its strong points when compared to other alternatives on the market.

According to users of the platform, even non-tech-savvy users can use it so the IT department does not have to go after them to fix their mistakes.

‘’I loved the fact that it is so easy to use, so easy that my non-tech-savvy employees were able to use it and I didn't have to go behind them fixing mistakes. It is customizable so that I could use it on any project we were working on and not just one that was industry specific.’’ – G2 Review.

Trello’s Security Measures

Trello, as a product of Atlassian, offers a comprehensive range of security features, including:

• Two-Factor Authentication (2FA): Available across all Trello plans.
• Atlassian Guard Integration: SAML Single Sign-On (SSO) and enforced 2FA for enhanced security and centralized administration for an additional $4/month/seat.
• Mobile Device Management (MDM): Enforced security controls on mobile app usage.
• Observers (Premium & Enterprise): A security setting that limits a user’s actions within a board.
• Attachment Permissions (Enterprise): Control over who can access attachments.

All of these features have allowed Trello to gain a positive rating on UpGuard:

Source: UpGuard.

Rating: 9/10.

Trello offers best-in-class security of your files with advanced permissions and 2FA.

The platform charges a premium price for getting access to attachment permissions and its Guard integration to cater to large enterprises.

Trello’s Integrations

Trello offers over 500 integrations and ‘’Power-Ups’’ encompassing different categories, including sales, social media, productivity, and communication.

Some of the Trello's notable integrations for managing projects include:

• Slack.
• Jira Cloud.
• Microsoft.
• Github.
• Miro.
• Google Drive.
• Pipedrive.

The platform offers what they call ‘’Power-Ups’’ which are tools built for Trello to help you improve your productivity.

Some of these platforms were built by Trello themselves, while others have been created by third-party developers.

Rating: 8/10.

Trello offers a comprehensive range of native integrations and power-ups that can help you improve your team’s productivity.

Despite this, there are some G2 reviews that note some of the Power-Ups, which come as additional plug-ins, can be limited and might not offer many options.

Source.

Trello’s Customer Support

Trello offers community support for all users, including those on the free plan, and local business hours support on the Standard plan.

Customers who are on Trello’s Premium plan get access to 24/5 premium support, while enterprise customers get access to 24/7 Enterprise admin support from a dedicated senior team, phone number support, and product and site admins.

Trello also provides its users with a help centre with plenty of FAQs where users can find answers to common problems.

Rating: 9/10.

Even though Trello does not provide much customer support to its free and Standard-tier customers, the platform’s customer support excels for mid-market and Enterprise customers.

According to a verified G2 review, Trello’s customer support can quickly resolve queries.

‘’If you face any issues, you could get in touch with the Trello support team, for quick resolution of your queries.’’ – G2 Review.

Trello’s Pricing Model: Does It Provide A Good Value For Money?

Trello offers a free plan with built-in automation and 10 workspace collaborators.

To get access to Trello’s advanced features and premium customer support and security features, your team will need to be on one of the tool’s 3 paid plans:

• Standard: $5/month/seat, which adds unlimited workspace collaborators and one card view.
• Premium: $10/month/seat, which adds unlimited card views, AI, and data export options.
• Enterprise: $17.50/month/seat for up to 50 users, which adds unlimited workspaces, multi-board guest access, and public board management.

Rating: 8/10.

Trello offers an affordable platform for both small teams and large enterprises.

Its Enterprise pricing structure accommodates large teams since it progressively gets cheaper per seat the more employees are onboarded.

For example, it can get to as low as $7.38/month/seat for 5,000 seats.

However, some users feel that the platform’s free version is not generous enough, as critical features are only available in the tool’s premium plans.

‘’While the free version is great, some useful features are only available in the premium version. It would be nice to have a few more options in the free plan.’’ – G2 Review.

How Does Trello Compare To Alternatives On The Market?

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What Are Customers Saying About Trello?

Throughout this review, I’ve been showing you some of the users’ opinions on Trello – but we need to dive a bit deeper.

TL;DR: Trello is praised for its intuitive interface with its Kanban boards and budget-friendly pricing structure but is criticized for its limited reporting capabilities and lack of clarity in user permission and roles.

What users love about Trello:

• Intuitive interface with a focus on Kanban boards.
• The platform is budget-friendly with an affordable pricing structure..
• Free power-ups that extend the tool’s functionality, such as adding charts and other visuals.

Source

Source

Common complaints about Trello:

• Lack of clarity in user permission and roles.
• Limited reporting capabilities that make users rely on paid integrations.
• The platform lacks a clear separation between private items and shared team boards.

Source

Source

Verdict: Is Trello Really Worth It?

So far, I've rated Trello:

• Range of features: 7/10.
• User interface and usability: 9/10.
• Security measures: 9/10.
• Integrations: 8/10.
• Customer support: 9/10.
• Pricing model: 8/10.

Which gives Trello an average rating of 8.3/10 for me.

To summarize:

Trello is the ideal choice if you:

✅ Work well using a visual project management approach and are familiar with Kanban boards.

✅ Are looking for an intuitive, easy-to-use, flexible dashboard to move tasks around.

✅ Want affordable task management software to plan and manage routine projects.

Trello isn't the best option if you:

❌ Work on large-scale, complex projects that demand advanced features like Gantt charts or resource allocation tools.

❌ Are looking for native team communication and collaboration tools so you don’t switch between tools.

❌ Need advanced reporting and analytics capabilities, as Trello's native reporting features are relatively basic.

Looking For A Trello Alternative?

Despite Trello’s good range of features, intuitive interface and affordable pricing model, some users are concerned about the tool’s lack of built-in team communication and reliance on third-party integrations for reporting.

The additional problem is that I’ve noticed companies paying for too many separate tools as tools like Trello do not have enough built-in functionality.

Across the Trello alternatives on the market, SmartSuite (that’s us) offers an affordable, easy-to-use, and feature-packed project management solution.

• Our software offers better task management capabilities through 40+ fields, including a linked records field – which is ideal for IT project management.
• Unlike Trello, SmartSuite has built-in team collaboration tools like email integration, whiteboards, and a member directory.
• SmartSuite is not simply adding to the noise of other project management tools. Our solution aims to create one unified no-code platform that runs the entire operation, from project management to process automation to real-time collaboration.

Let’s look at some key features that make SmartSuite the best Trello alternative in 2025: 👇

#1: Plan, Track & Manage Simple To Complex Projects

SmartSuite’s project management features help teams plan, track, and manage multiple projects at scale. 

To simplify the process, your team will get numerous built-in intuitive features to execute your tasks perfectly.

💡 Interested in how other team leaders are using SmartSuite? You can check out our video walkthrough:

Here are the features that teams love the most about SmartSuite’s platform:

• Smart task management: You and your team can turn any item field into a task—a checklist item, comments, or sub-item. You can easily build a solid task list and assign it to the right person with a due date and priority status.

• Project phases and milestones: Having milestones ensures your project stays on track and moves towards the objective. With SmartSuite, you can set them, monitor through your reporting dashboard, and flag issues.

• Files and project deliverables: Manage and organize all your documents. It is also possible to attach project-related files, share feedback with your team, and manage version history, all within your work context.

💡 SmartSuite supports formats like PDF, GIF, CSV, PNG, and MP4 and integrates with Dropbox, Google Drive, Box, and Microsoft OneDrive, making adding files to your team’s workflows easy.

You can add images directly in SmartSuite by connecting your social media and Unsplash accounts.

• Native time tracking: You can monitor and evaluate task and project completion times. Built-in tracking helps group time entries see estimates and segment billable and non-billable entries.

#2. Integrated Team Collaboration

Our platform focuses on facilitating integrated communication with less contextual switching. 

SmartSuite’s comprehensive team collaboration feature is replete with tools to ensure team members get real-time updates, share feedback or approvals, and keep external clients updated.

Some key features that boost a team’s productivity include:

• Comments to task conversion: You can convert any comment into an action item within a record or a field within a record. 

Also, your team leaders can assign these tasks to team members and track their progress in real-time.

• Member’s Directory: Your leadership team will get a complete list of all your team members in a single dedicated space and get access to information such as their department, position, location, timezone, etc. 

To find the right member/s, you can use grouping or filtering options without manually scrolling through the list.

• Email integration: Integrating your email account with SmartSuite and sending and receiving emails within your workspace so you do not have to switch.

And the best part? SmartSuite offers an intuitive mobile app that lets you stay in touch with co-workers on the go.

#3. Flexible Automation Builder

SmartSuite offers automation starting from its free plan, similar to Trello. 

However, SmartSuite’s automation builder is much more user-friendly and lets you automate actions across workspaces—on a task or overall project level. 

It gives you more power to automate and build processes that handle recurring tasks such as status updates or follow-up emails.

The automation builder offers no-code functionality to build simple one-liner sequences or multi-step flows through triggers, conditions, and actions. 

Your team can choose the prebuilt actions or integrate SmartSuite with email, file storage, messaging, or SMS platforms such as Slack, Microsoft Suite, Slack, and Calendars to build custom actions.

You can, for example, authorize your account by selecting the Gmail integration action, specify your email addresses, and customize your message. 

This email will be sent when the trigger and its conditions are met.

#4: Comprehensive Project Reporting

Our platform has a dynamic project analytics tool with customizable charts and graphs.

The reporting dashboard helps your team track project performance, understand resource allocation, and identify slow-moving projects.

Based on that information, your leadership team can quickly develop plans to overcome roadblocks and get the project back on track.

You  can visualize reporting in Grid, Card, Kanban, Timeline, Map, Calendar, or Dashboard views. 

It is possible to add as many as needed to build a visual storyboard for your project’s progress.

To share reports with your stakeholders or clients, you can make the report public and share the necessary access.

SmartSuite Pricing

Similar to Trello, SmartSuite has a free plan, but a more generous one.

SmartSuite’s free plan gives you access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial:

• Team: Starts at $10/user per month, including Gantt charts, timeline views, 5000 automation runs, and time tracking.
• Professional: Starts at $25/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
• Enterprise: Starts at $35/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
• Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Get Started with SmartSuite For Free Today

Trello is a good project management solution for task assignments, subtask creation, and integration with multiple apps. 

However, I feel like an all-in-one project management solution is non-negotiable for managing more complex projects in 2025.

Organizations should be looking for all-in-one project management solutions that have built-in team communication, reporting and collaboration features so they wouldn’t have to rely on third-party integrations that are adding to their costs.

SmartSuite’s platform helps you tackle this by offering just the right customization and a library of 200+ project management templates to get your projects up and running.

Here’s what's in it for your team when you try SmartSuite:

• Access to a generous free plan with features including multi-board views (Kanban, Chart, Map, Timeline, Card, and Calendar), 100 automation/month, and 40+ field types, including formula and linked record fields.
• No-code automation builder to set up to 500,000 trigger/action workflows.
• Built-in productivity tools, including time tracking, status tracking, and checklists.
• Team collaboration and planning tools such as whiteboards and SmartSuite docs.
• Resource management across projects and teams.
• 40+ field types, including the option to add your custom fields.

Sign up for a free plan to test the water or get a 14-day free trial to explore all its amazing features.

Or, if you’d like to talk to our team of experts, schedule a demo.

Read More

• Trello vs. SmartSuite vs. Asana: A comparison between the 3 best-in-class project management solutions.
• Monday vs. Trello vs. SmartSuite: Find out how Trello compared to Monday and SmartSuite.
• 10 Best Project Management Tools For Remote Teams In 2025: A comprehensive article if you’re looking for a project management software for your remote team.
• ClickUp Review: Is It Worth It In 2025? We dive deeper into ClickUp’s features and pricing model.
• 10 Best Client Management Software In 2025: Are you working with B2B clients? If yes, check this guide out to find the best client management tools in 2025.
• 10 Best Healthcare Project Management Tools in 2025: Learn more about the best healthcare project management platforms on the market.
• 10 Best Project Management Software for Construction in 2025: Find out what platforms are construction companies using to manage their tasks.

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