Modernizing HR & People Operations
SmartSuite centralizes hiring, onboarding, performance, engagement, people data, and workflow automation — giving HR teams one platform to streamline operations, improve employee experiences, and support organizational growth.
One Platform for Connected HR & People Operations
SmartSuite connects every stage of the employee lifecycle — recruiting, onboarding, development, engagement, performance, and offboarding — through a unified platform that improves consistency, transparency, and efficiency.
Centralized Records
Unified employee data linked to tasks, documents, and workflows.
Onboarding & Offboarding
Standardized workflows for provisioning, access, training, and approvals.
Performance & Goals
Manage reviews, feedback cycles, and development plans.
HR Dashboards
Gain insight into hiring metrics, turnover trends, engagement indicators, and more.
HR / People Operations Products
Core Capabilities of the HR & People Operations Suite
SmartSuite provides everything HR teams need to support a modern employee lifecycle.
Manage people operations with clarity, consistency, and employee-centric workflows.
Centralize hiring, onboarding, employee records, performance processes, and HR requests in one workspace. SmartSuite links people workflows to owners, approvals, and policies—providing real-time visibility, reduced administrative burden, and a better experience across the entire employee lifecycle.
Manage job requisitions, candidate pipelines, interviews, approvals, and offers with structured, auditable workflows.
Guide new hires and departing employees through consistent onboarding and offboarding processes with automated tasks and approvals.
Maintain a centralized, secure system for employee profiles, contracts, certifications, and historical records.
Track employee goals, reviews, feedback cycles, and development plans with clear ownership and visibility.
Manage PTO requests, approvals, balances, and attendance records with policy-based automation and reporting.
Collect feedback, run engagement surveys, and track sentiment trends to support retention and culture initiatives.
Govern HR policies, attestations, audits, and compliance documentation with version control and approval workflows.
Centralize employee HR requests, cases, and inquiries with structured intake, routing, and SLA tracking.
Deliver Exceptional Onboarding & Offboarding Experiences
Create consistent, automated processes for employee transitions.
Highlights:
-
Task automation
-
Cross-functional coordination
-
Document workflows
Centralize Employee Data & HR Documentation
Store and manage people data with full traceability and compliance.
Highlights:
-
Unified employee profiles
-
Secure document storage
-
Permission-based access
Streamline Performance Management & Employee Development
Track goals, reviews, skills, and development plans in one system.
Highlights:
-
Review cycles
-
Feedback workflows
-
Development tracking
Improve Communication, Alignment & Culture
Centralize communication around people operations while providing transparency for employees and managers.
Highlights:
-
Announcements
-
In-record communication
-
Surveys & engagement tracking
Automate HR Processes & Increase Operational Efficiency
Reduce manual work across HR, IT, Finance, and Operations teams.
Highlights:
-
PTO workflows
-
Automated reminders
-
Policy attestations
Built For Modern HR & People Operations Teams
SmartSuite brings enterprise-grade people operations with consumer-grade usability. Choose the rollout path that fits your organization today—and expand as your workforce, policies, and compliance needs evolve.
Adopt a Single Capability
Begin with Hiring & Onboarding, Employee Requests, or Performance Processes—prove value fast and expand from there.
Roll Out a Full Category
Enable HR & People Operations end-to-end—connecting hiring, onboarding, employee records, performance workflows, and approvals in one coordinated system.
Deploy the Entire HR & People Operations Suite
Standardize the employee lifecycle with shared data, automated workflows, and live dashboards—delivering better employee experiences, reduced administrative burden, and confident governance across the organization.
Explore Further
Discover key articles on People Operations and HR transformation to see how SmartSuite empowers teams to attract, develop, and retain top talent with workflows.
Frequently Asked Questions
Answers to common questions about how SmartSuite enhances efficiency, collaboration, and experience across HR & People Operations.
Employee lifecycle processes often span multiple departments.
SmartSuite centralizes onboarding tasks, provisioning, payroll updates, performance reviews, and employee data — ensuring all teams stay aligned and eliminating checklist fragmentation.
SmartSuite provides shared workspaces, automated workflows, and contextual communication for new hires, managers, recruiters, and cross-functional teams — improving coordination and reducing delays.
SmartSuite’s intuitive UI, templates, and guided workflows make it easy for both HR teams and employees to complete tasks, submit updates, and engage with the platform.
Instead of separate systems for onboarding, performance, time-off, employee records, and communication, SmartSuite brings all processes into one unified platform.
Dashboards display employee lifecycle status, onboarding progress, team workloads, performance trends, turnover risks, and engagement insights.
See How SmartSuite Transforms HR & People Operations
Experience how SmartSuite unifies recruitment, onboarding, employee records, performance workflows, and culture-building initiatives in one platform.
What the research shows
Independent research on what disconnected people operations costs teams today, and what changes when the work lives in one system.
Source: Gallup, 8 Practical Tips for Leaders for a Better Onboarding Process, 2021: only 29% of new hires said they feel fully prepared and supported to excel in their role after onboarding (https://www.gallup.com/workplace/353096/practical-tips-leaders-better-onboarding-process.aspx).
Of new hires feel fully prepared and supported after onboarding
Onboarding checklists, approvals, and task reminders keep every new-hire step visible in one HR workspace.
Source: Eagle Hill Consulting, HR transformation starts with better work design (2026): 51% of 200 US HR professionals surveyed spend at least half their week on routine, repetitive, or low-value administrative work (https://www.eaglehillconsulting.com/insights/hr-transformation-work-design-ai-automation/).
Of HR professionals spend half their week on routine administrative work
Approvals, form collection, reminders, and employee updates can run as automated workflows instead of manual follow-up.
Source: Eagle Hill Consulting, HR transformation starts with better work design (2026): 91% of 200 US HR professionals surveyed use two or more systems for one task (https://www.eaglehillconsulting.com/insights/hr-transformation-work-design-ai-automation/).
Of HR professionals use two or more systems for a single task
Shared dashboards and centralized employee data connect HR with Finance, IT, and Operations in one workspace.
Source: Gallup, State of the Global Workplace 2026 Global Data Summary: in 2025, 20% of employees worldwide were engaged at work (https://www.gallup.com/workplace/697904/state-of-the-global-workplace-global-data.aspx).
Of employees worldwide were engaged at work in 2025
Consistent processes, clear communication, and accessible resources reduce friction in the employee experience.
Key Benefits of the HR / People Operations Solution Suite
Modern HR teams need workflows, clear visibility, and scalable processes to support hiring, onboarding, development, and retention. SmartSuite unifies people operations into one platform—delivering faster HR execution and more consistent employee experiences.
Workforce Visibility & Alignment
Maintain a single source of truth for employee details, roles, documents, and history.
Connect HR, IT, Finance, and Operations through shared workflows and approvals.
Track headcount, onboarding progress, attrition, reviews, and key HR metrics live.
Link employee skills, certifications, and responsibilities to workforce needs.
Monitor employee goals, achievements, and review cycles transparently.
Identify engagement, attendance, or performance trends early.
Workflow Efficiency & Employee Experience
Guide hires and exits through standardized, end-to-end workflows.
Enable employees to submit changes, requests, and inquiries through intake.
Automate review reminders, templates, and completion tracking.
Distribute policies and track attestations with automated follow-ups.
Manage contracts, handbooks, certifications, and training records securely.
Automate recurring milestones such as probation, promotions, and benefits updates.
Governance, Culture & Organizational Confidence
Protect employee data with role-based permissions, audit trails, SSO, and two-factor authentication.
Apply consistent processes across hiring, reviews, terminations, and communications.
Support small teams through global enterprises on one platform.
Meet regulatory and internal requirements with records and logs.
Adapt workflows, dashboards, and processes without engineering support.
Strengthen transparency, communication, and feedback loops across teams.
Build a Connected and Efficient People Operations Function
SmartSuite helps HR teams eliminate spreadsheets, manual checklists, and communication gaps.
Automate tasks, align teams, and deliver consistent employee experiences across the organization.
How the SmartSuite Platform Powers HR & People Operations
SmartSuite connects people, programs, documentation, and workflows — enabling scalable operations with clarity, consistency, and automation.
Customize workflows for onboarding, reviews, PTO, performance, and more without relying on IT.
Automate onboarding sequences, approval steps, reminders, PTO approvals, and performance triggers.
Generate employee summaries, review drafts, onboarding updates, or performance insights instantly.
Connect employees → tasks → documents → training → performance → compensation.
Monitor hiring funnels, turnover trends, engagement scores, and performance cycles.
Protect employee data with secure, role-based access, audit logs, and compliance controls.
Connect HR, IT, Finance & Operations
SmartSuite unifies cross-department workflows — such as onboarding, provisioning, equipment management, payroll updates, and offboarding — ensuring clarity and reducing errors.
Streamline Employee Lifecycle Processes
Automate every step of the employee journey, from recruiting to offboarding, with clear ownership and consistent workflows.
Gain Data-Driven People Insights
Dashboards surface trends in employee turnover, performance, engagement, and growth to support strategic HR decisions.
AI Assistant and Governance Strengthen HR Management
The AI Assistant accelerates HR documentation and insights, while governance tools ensure data accuracy, compliance, and complete auditability.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Platform
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Work Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Connects People, Processes & Performance
SmartSuite centralizes employee data, workflows, and insights — improving HR efficiency, reducing admin burden, and enabling data-driven people decisions.
Role-Based Capabilities for HR & People Operations
SmartSuite empowers leaders, HR teams, managers, and employees with connected workflows designed to strengthen the entire employee lifecycle — from hiring and onboarding to performance, engagement, and retention.
Benefits Administrator
Manages employee benefits programs, enrollment cycles, eligibility changes, and vendor coordination.
- Benefit Statement:
SmartSuite simplifies benefits administration by centralizing workflows, documentation, and approvals.
- Benefit Source:
Enrollment workflows, document repositories, automated reminders, and dashboards.
How they use the People Operations suite
Benefits enrollment
Manages open enrollment and life-event changes.
Eligibility tracking
Coordinates eligibility updates and supporting documentation.
Vendor coordination
Maintains records and communications with benefits providers.
Chief Human Resources Officer (CHRO)
Oversees the organization’s people strategy, employee experience, talent programs, and HR team performance.
- Benefit Statement:
SmartSuite provides holistic visibility into workforce health, people operations, and strategic HR initiatives — enabling confident, data-driven leadership.
- Benefit Source:
Executive dashboards, workforce analytics, lifecycle workflows, and real-time reporting.
How they use the People Operations suite
Strategic planning
Aligns people programs, workforce planning, and HR priorities to business objectives.
People analytics
Monitors headcount, retention, engagement, and talent risk through live dashboards.
Executive reporting
Delivers board- and leadership-ready summaries on workforce trends and outcomes.
Employee / Team Member
Interacts with HR processes throughout their employment lifecycle.
- Benefit Statement:
SmartSuite provides employees a simple, transparent experience for HR tasks and requests.
- Benefit Source:
Task lists, self-service requests, announcements, and dashboards.
How they use the People Operations suite
Submit requests
Uses structured forms for HR questions, changes, and support needs.
Complete onboarding Follows onboarding checklists for tasks, training, and acknowledgments
Review policies
Reads and acknowledges policies with clear status tracking.
HR Business Partner (HRBP)
Partners with business leaders to align people strategy, workforce planning, and talent initiatives with organizational goals.
- Benefit Statement:
SmartSuite gives HRBPs real-time visibility into workforce data and people initiatives — enabling proactive, strategic guidance.
- Benefit Source:
Workforce dashboards, linked employee records, analytics, and performance workflows.
How they use the People Operations suite
Strategic advisory
Advises leaders on org design, talent gaps, and succession planning.
Program alignment
Connects engagement initiatives, development plans, and policy changes to business outcomes.
Risk visibility
Monitors attrition, engagement, and compliance signals across teams.
HRIS Administrator / HR Systems Manager
Owns HR system configuration, data integrity, integrations, and access controls.
- Benefit Statement:
SmartSuite gives HRIS teams a flexible, no-code platform to adapt HR workflows without IT backlog.
- Benefit Source:
Configurable fields, role-based permissions, automation rules, and integrations.
How they use the People Operations suite
System configuration
Configures HR workflows, forms, fields, and dashboards.
Data integrity oversight
Ensures employee records and lifecycle events remain accurate.
Access management
Controls permissions for sensitive HR and employee data.
HR Manager / HR Generalist
Oversees hiring, onboarding, employee relations, and daily HR processes.
- Benefit Statement:
SmartSuite simplifies HR coordination by centralizing employee data, tasks, and approvals in one secure system.
- Benefit Source:
HR workflows, dashboards, employee records, and document management.
How they use the People Operations suite
Employee management
Tracks employee lifecycle tasks, records, and updates in one workspace.
Coordination tasks
Routes approvals and handoffs across HR, managers, and internal teams.
Performance tracking
Supports review cycles, feedback, and goal tracking with structured workflows.
Payroll Manager
Oversees payroll processing, payroll inputs, approvals, and compliance with compensation policies.
- Benefit Statement:
SmartSuite centralizes payroll workflows, improving accuracy, timeliness, and audit readiness.
- Benefit Source:
Approval workflows, task tracking, document management, and audit trails.
How they use the People Operations suite
Payroll coordination
Tracks payroll inputs, approvals, exceptions, and deadlines.
Process visibility
Monitors payroll status across pay cycles and employee groups.
Audit support
Maintains complete records for payroll audits and internal controls.
People Analytics / Workforce Insights Lead
Analyzes workforce data to inform talent strategy, retention efforts, and organizational planning.
- Benefit Statement:
SmartSuite consolidates people data into one system, enabling faster insights without manual data stitching.
- Benefit Source:
Dashboards, linked records, analytics views, and AI-assisted summaries.
How they use the People Operations suite
Workforce analytics
Analyzes headcount, turnover, engagement, and performance trends.
Insight reporting
Builds dashboards and summaries for HR leadership and executives.
Trend identification
Flags early signals around attrition, performance gaps, or engagement risks.
People Manager
Oversees team performance, communication, development, and HR-related approvals.
- Benefit Statement:
SmartSuite gives managers clear visibility into goals, performance, and HR actions for their teams.
- Benefit Source:
Manager dashboards, approval workflows, and feedback tools.
How they use the People Operations suite
Performance tracking
Reviews goals, check-ins, and performance inputs for team members.
Team coordination
Completes approvals tied to hiring, changes, and offboarding.
Coaching & development
Tracks development plans, training progress, and follow-ups.
People Operations Coordinator / HR Admin
Supports HR operations, communication, documentation, and employee engagement initiatives.
- Benefit Statement:
SmartSuite consolidates administrative tasks and communications, reducing manual work and improving consistency.
- Benefit Source:
Unified workspaces, task automation, and document workflows.
How they use the People Operations suite
Policy communication
Distributes policy updates and tracks acknowledgments and completion.
Onboarding support
Coordinates onboarding steps, training tasks, and cross-team setup workflows.
Document handling
Manages employee forms, records, and updates with version control.
Recruiter / Talent Acquisition Specialist
Manages hiring pipelines, candidate experience, and interview coordination.
- Benefit Statement:
SmartSuite centralizes recruitment workflows, giving recruiters full visibility into candidates, stages, and approvals.
- Benefit Source:
Candidate pipelines, communication tools, automated workflows, and dashboards.
How they use the People Operations suite
Candidate tracking
Manages applicants, stages, notes, and hiring status in one system.
Interview coordination
Schedules interviews, assigns reviewers, and collects structured feedback.
Hiring workflows
Routes offers, approvals, and onboarding handoffs with clear ownership.
VP / Director of HR / People Operations
Manages HR operations, programs, compliance, and day-to-day execution across the organization.
- Benefit Statement:
SmartSuite centralizes HR workflows and eliminates fragmented tools — improving consistency, speed, and visibility across people operations.
- Benefit Source:
Workflow automation, linked records, dashboards, and approvals.
How they use the People Operations suite
Workflow governance
Standardizes onboarding, offboarding, HR requests, and approvals across teams and regions.
Policy management
Oversees policy updates, attestations, and compliance tracking with full traceability.
Cross-functional alignment
Coordinates HR handoffs with IT, Finance, and Facilities to ensure seamless execution.
Built for Every Role in HR & People Operations
From the CHRO and HR business partners to recruiters, payroll managers, and people managers, SmartSuite gives each role one place for requests, onboarding, and employee records.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with the Signature plan (per-solution pricing).
User-Based Pricing: Simplify Access Across Every Team
Our Team, Professional, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
-
One per-user license for all SmartSuite solutions.
-
Ideal for organizations connecting workflows across departments.
-
Scalable across teams and business functions.
-
Available in Team, Professional, and Enterprise plan tiers.
unified access.
-
SmartSuite AI
-
Min 3 Billable Users
-
Unlimited Solutions
-
5,000 Records per Solution
-
50GB of File Storage
-
30 Days Recycle Bin
-
SmartSuite AI
-
Min 5 Billable Users
-
Unlimited Solutions
-
100,000 Records per Solution
-
100GB of File Storage
-
45 Days Recycle Bin
-
Folders
-
Gmail and Outlook Integrations
-
Advanced Permissions
-
SmartSuite AI
-
Min 10 Billable Users
-
Unlimited Solutions
-
400,000 Records per Solution
-
500GB of File Storage
-
60 Days Recycle Bin
-
SSO
-
SCIM User Provisioning
-
SCIM-Synced User Groups
-
Audit Logs
-
IP Address Restrictions
-
Data Loss Prevention (DLP)
-
European Data Residency
-
Premium Support
Signature Plan: Per-Solution Pricing for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers the Signature plan (per-solution pricing). This plan allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
-
Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
-
Purpose-Built for Scale — Designed for enterprises managing thousands of users.
-
Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
-
Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
-
Audit Management
-
Issues Management
-
Operational Resilience
-
Business Impact Analysis (BIA)
-
Incident Management
-
Crisis Management
-
Enterprise Risk Management
-
Third-Party Risk
-
Vendor Portal
-
Cyber Threat Management
-
RCSA (Risk & Control Self-Assessment)
-
Issues Management
-
Business Structure
-
Contract Management
-
Policy Management
-
Regulatory Change Management
-
SOC 2 Compliance
-
CRI Profile Compliance
-
Control Framework & Regulatory Libraries
-
Compliance Assessments & Testing
-
ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite has three per-seat plans and one per-solution plan. Team ($15 per seat per month billed annually, minimum 3 users) and Professional ($32 per seat per month billed annually, minimum 5) are self-serve. Enterprise is custom priced and adds SSO, SCIM, audit logs, data residency and a Customer Success Manager. Signature licenses specific solutions, such as GRC or ITSM, for large user populations and is priced per solution.
Signature is priced per solution rather than per user, so an organization can roll a solution out to hundreds or thousands of people without per-seat cost. It pairs the Enterprise platform with governance and support arrangements agreed for your deployment. Terms, minimums and support levels are set in your contract.
Yes, by plan. Team includes 5,000 records per Solution, 50 GB of attachment storage per Solution and 25,000 automation runs and API calls per month. Professional includes 100,000 records, 100 GB and 100,000 runs and calls. Enterprise includes 400,000 records, 500 GB and 500,000 runs and calls. Solutions are unlimited on every plan, and reaching a limit never stops your Solutions from working.
Every plan includes the Help Center, real-time chat, onboarding guides, daily office hours, live monthly training and certifications, bi-weekly getting-started workshops, SmartSuite Academy and the user community. Enterprise adds a named Customer Success Manager and Professional Services, and Premium Support is available as an Enterprise add-on.
Yes. Enterprise is custom priced, with payment by invoice available for plans that meet a minimum fee, and Signature prices a whole solution rather than each user. Both are shaped around your user population, security review and support requirements.
Contact sales or schedule a demo. A member of the team will walk through your requirements and put together an Enterprise or Signature proposal.
Flexible Pricing for HR & People Teams
Choose per-user plans for the whole platform, or the Signature plan (per-solution pricing) for large rollouts.
Featured Resources
Webinars, videos, and customer stories on running people operations in SmartSuite.
SmartSuite Resources
Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.
Resources to Improve People Operations
Explore customer stories, demos, and webinars that show how HR teams run onboarding, requests, and performance workflows in SmartSuite.