Modernizing Privacy Management
SmartSuite brings data inventories, DPIAs and PIAs, data subject requests, incident response, and compliance tracking into one platform, so privacy teams can see processing activities, risks, and controls in one place.
One Platform for Connected Privacy & Compliance Operations
SmartSuite unifies privacy workflows, data inventories, DPIAs/PIAs, incident response, and compliance tracking in a single platform. Privacy teams gain full visibility into processing activities, risks, controls, and mitigation efforts — ensuring consistent governance across the organization.
Data Inventory Management
Maintain structured ROPAs, data flows, systems, assets, and processing records.
DPIAs & Privacy Assessments
Run PIAs, DPIAs, and legitimate-interest assessments with automated routing.
Incident & Breach Response
Track investigations, documentation, regulatory notifications, and remediation.
DSAR & Rights Request Management
Capture, assign, and resolve data-subject requests with full audit trails.
Core Capabilities of the Privacy Management Suite
SmartSuite provides a connected set of workflows to run modern privacy operations at scale.
Operationalize privacy compliance with clarity, speed, and audit-ready control.
Centralize data inventories, DPIAs/PIAs, DSAR workflows, incidents, and evidence in one workspace. SmartSuite links privacy obligations to processing activities, risks, and mitigation actions—providing real-time visibility, faster regulatory response, and consistent compliance across global privacy requirements.
Maintain a data inventory and ROPA: processing purposes, lawful bases, vendors, retention, and risk controls in one place.
Run privacy impact assessments with templates, scoring, stakeholder reviews, mitigations, and approvals.
Manage DSARs end-to-end—intake, identity checks, data discovery, fulfillment, and deadlines with evidence.
Track privacy incidents and breaches—triage, notifications, containment, evidence, and remediation workflows.
Manage policy lifecycle and link evidence to controls and requirements for audit-ready governance.
Track vendors/processors, data sharing relationships, required privacy clauses, and evidence to support accountable third-party processing.
Map processing activities and controls to applicable requirements (e.g., GDPR, CCPA/CPRA, HIPAA, FERPA) and track obligations by region.
Provide real-time visibility into DSAR volumes, DPIA backlog, incident trends, risk levels, and leadership/regulator-ready reporting.
Build a Complete Data Inventory & Processing Record
SmartSuite captures data flows, system records, data categories, purposes of processing, legal bases, and retention schedules in one workspace.
Highlights:
- System & processing activity registry with linked records
- Data-flow mapping across teams, vendors, and applications
- Automated reviews and updates for ongoing accuracy
Run DPIAs, PIAs & Impact Assessments Consistently
Perform privacy impact assessments with guided workflows, reviews, approvals, and documented mitigations.
Highlights:
- Assessment templates aligned to GDPR, CCPA, HIPAA, FERPA
- Automated routing to Legal, Security, and Risk owners
- Version control and evidence capture for audit readiness
See Privacy Management in Action
Watch how SmartSuite centralizes data inventories, DPIAs, DSARs, incidents, and evidence into one linked privacy platform — helping teams improve compliance, reduce operational risk, and strengthen trust across the organization.
Manage DSARs & Data Rights Requests With Confidence
Capture, triage, and resolve access, deletion, correction, and portability requests within SLA windows.
Highlights:
- Intake forms that capture request details
- Workflow routing to system owners and data custodians
- SLA timers, escalation rules, and audit-ready closure
Strengthen Breach & Incident Response
Log privacy incidents, document impact, track investigations, and manage regulator or customer notifications.
Highlights:
- Incident logging with severity, scope, and risk scoring
- Linked remediation tasks, investigations, and actions
- Communication logs and regulatory notification tracking
Maintain Continuous Compliance Across Frameworks
Connect policies, controls, evidence, obligations, risks, and remediation to create an integrated privacy compliance ecosystem.
Highlights:
- Map privacy obligations to controls & evidence
- Link assessments, incidents & mitigations in one view
- Dashboards showing compliance posture & emerging risks
Built For Modern Privacy Teams
SmartSuite brings enterprise-grade privacy management with consumer-grade usability. Choose the rollout path that fits your privacy program today—and expand as regulations, data practices, and organizational complexity evolve.
Adopt a Single Capability
Begin with a Data Inventory & ROPA, DPIA/PIA Workflows, or DSAR Management—prove value fast and expand from there.
Roll Out a Full Category
Enable Privacy Management end-to-end—connecting processing records, assessments, incidents, evidence, and remediation with consistent workflows and reporting.
Deploy the Entire Privacy Suite
Standardize privacy oversight with linked obligations, controls, and audit-ready evidence—delivering continuous compliance and transparent governance across the enterprise.
Explore Further
Learn more about privacy operations, assessments, DSARs, compliance, and risk.
Frequently Asked Questions
Answers to common questions about how SmartSuite strengthens privacy operations.
Yes — SmartSuite provides configurable workflows and evidence tracking aligned to global standards.
Yes — with intake, routing, approvals, SLA tracking, and full audit trails.
Yes — SmartSuite standardizes assessment templates and automates reviews.
Through structured logs, impact scoring, investigations, communications, and timelines.
Yes — using linked records and system inventories.
See How SmartSuite Centralizes Your Privacy Program
Experience how SmartSuite unifies DPIAs, data inventories, DSARs, incidents, evidence, and regulatory workflows — giving privacy, legal, and security teams a single system to manage compliance with confidence.
What the research shows
Independent research on what manual privacy work costs teams today, and what changes when the work lives in one system.
Structured workflows route DPIAs and privacy assessments to the right reviewers
Unified workflows and automated routing keep reviews moving and make collaboration on assessments visible.
Source: DataGrail, Data Privacy Trends Report 2025: DSR management costs rose 43% year over year in 2024, driven by a surge in deletion requests (https://www.datagrail.io/resources/interactive/data-privacy-trends-report-2025/the-high-cost-of-manual-data-privacy-processing/).
Year-over-year rise in estimated cost of managing data subject requests, 2024
Evidence collection, updates, and versioning are automated and structured in one place.
Source: IBM, Cost of a Data Breach Report 2024: 35% of studied breaches involved shadow data, meaning data held in unmanaged sources, which made it harder to track and safeguard (https://ibm.com/downloads/cas/1KZ3XE9D).
Share of data breaches that involved shadow data in unmanaged sources
Dashboards reveal system-level risks, unresolved DSARs, incomplete ROPAs, and open mitigations.
Source: IAPP-EY Privacy Governance Report 2023 (release, 9 Nov 2023): 86% of privacy professionals regularly work with three or more teams in their organization (https://iapp.org/about/media/IAPP-Releases-IAPP-EY-Privacy-Governance-Report-2023).
Privacy professionals who regularly work with three or more teams
Shared workflows reduce siloed tools and make collaboration on privacy investigations and assessments easier to track.
Key Benefits of the Privacy Management Suite
Modern privacy programs require linked data inventories, assessments, quick DSAR resolution, and clear reporting. SmartSuite unifies them all.
Privacy Governance, Data Visibility & Processing Control
Maintain a complete, searchable record of processing activities and data assets.
Map data flows across processes, systems, vendors, and regions.
Link processing activities to legal bases, controls, and supporting evidence.
Assign clear owners for data processing activities and compliance actions.
Give Legal, IT, Security, Risk, and Operations shared privacy insight.
Manage inventories, assessments, incidents, and evidence in one system.
Assessment Efficiency, Risk Reduction & Continuous Compliance
Run guided assessments with consistent steps, scoring, and documentation.
Route assessments to legal, security, and risk reviewers automatically.
Identify privacy risks early and track mitigation actions to closure.
Schedule re-assessments to ensure ongoing compliance as processing evolves.
Maintain complete audit trails for assessments, decisions, and changes.
Replace spreadsheets and email-based reviews with workflows.
Rights Management, Incident Response & Regulatory Readiness
Automate intake, triage, and fulfillment of data subject requests.
Track regulatory timelines with alerts to ensure on-time responses.
Log breaches, investigations, notifications, and remediation actions.
Support GDPR, CCPA, HIPAA, FERPA, and other global privacy laws.
Store communications, decisions, and artifacts centrally for regulators.
Respond to regulators and audits with complete, defensible records.
Strengthen Privacy Compliance and Reduce Operational Risk
SmartSuite streamlines data mapping, assessments, evidence collection, and incident response — helping privacy teams accelerate reviews and maintain audit-ready documentation.
How the SmartSuite Platform Powers Privacy Management
SmartSuite connects data inventories, assessments, incidents, rights requests, and evidence into a unified privacy operations platform.
Customize DSAR workflows, assessment templates, evidence libraries, and routing rules without writing code.
Automate reviews, approvals, escalations, evidence requests, SLA timers, and reminders.
Summarize records and draft DPIA text and incident reports for review.
Connect processing activities → systems → vendors → controls → risks → incidents → evidence.
Visualize DSAR volume, processing risk, assessment backlog, incident trends, and compliance posture.
Ensure strict access control, audit trails, and compliance for sensitive personal data.
Connect Data, Assessments & Risks
SmartSuite unifies DPIAs, ROPAs, DSARs, and incidents — enabling complete visibility across privacy operations.
Streamline Reviews, Approvals & Workflows
Automated routing ensures legal, security, and compliance teams stay aligned and responsive.
Gain Real-Time Insight Into Privacy Posture
Dashboards show risk trends, data flows, request status, assessment stages & compliance progress.
AI Assistant & Governance Strengthen Privacy Operations
AI accelerates analysis while governance tools ensure audit-ready documentation and consistent processes.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Platform
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Work Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
A Unified Platform for DPIAs, DSARs, Incidents & Evidence
SmartSuite combines automation, AI, dashboards, data inventories, and linked privacy workflows into a single privacy operations platform built for global compliance.
Role-Based Capabilities for Privacy & Compliance Teams
SmartSuite empowers legal, compliance, privacy, IT, security, and operational teams to run a linked, accountable privacy program.
Chief Privacy Officer
Oversees enterprise privacy strategy and ensures compliance with global regulations.
- Benefit Statement:
SmartSuite centralizes the privacy program, giving CPOs visibility into processes, risks, and outcomes.
- Benefit Source:
Dashboards, ROPAs, DPIAs, DSAR tracking.
How they use the Privacy Management suite
Program oversight
Monitors privacy activities, risks, and compliance status across the organization.
Risk & incident visibility
Reviews privacy incidents, investigations, and remediation progress.
Executive reporting
Delivers board- and regulator-ready summaries with real-time data.
Compliance Manager / Risk Analyst
Ensures privacy controls, obligations, and mitigations are implemented and validated across the organization.
- Benefit Statement:
SmartSuite provides real-time insight into privacy risks, controls, and remediation progress.
- Benefit Source:
Risk registers, control mapping, issue tracking, and dashboards.
How they use the Privacy Management suite
Risk analysis
Identifies and tracks privacy-related risks.
Control validation
Monitors testing and mitigation effectiveness.
Audit support
Prepares evidence for internal and external reviews.
Data Governance Analyst
Manages data quality, metadata, and processing integrity across systems and vendors.
- Benefit Statement:
SmartSuite provides structured inventories and data lineage visibility for accurate privacy reporting.
- Benefit Source:
ROPA records, system inventories, vendor linkage, and dashboards.
How they use the Privacy Management suite
Data mapping
Maintains records of processing activities and data flows.
Inventory updates
Keeps systems and vendors aligned with privacy requirements.
Reporting support
Supplies accurate data for privacy dashboards and disclosures.
Data Protection Officer
Acts as the organization’s regulatory liaison and privacy guardian, ensuring lawful data processing and response to regulators.
- Benefit Statement:
SmartSuite helps DPOs manage DSARs, incidents, and assessments with full traceability and defensible audit trails.
- Benefit Source:
DSAR workflows, incident management, assessment history, and regulatory reporting tools.
How they use the Privacy Management suite
DSAR oversight
Reviews and approves data subject request handling.
Incident documentation
Maintains records of investigations and notifications.
Regulatory readiness
Ensures required documentation is always available.
General Counsel / Privacy Counsel
Provides legal oversight for processing, contracts, and regulatory interpretation.
- Benefit Statement:
SmartSuite standardizes reviews, evidence collection, and legal signoff workflows.
- Benefit Source:
Legal reviews, document logs, approval workflows.
How they use the Privacy Management suite
Processing reviews
Verifies lawful bases and mitigations for data processing.
Contract oversight
Reviews privacy clauses and third-party data handling terms.
Investigation support
Oversees legal aspects of privacy incidents.
Privacy Program Manager
Runs day-to-day operations of the privacy program, coordinating assessments, reporting, and cross-functional activities.
- Benefit Statement:
SmartSuite automates privacy workflows, enabling efficient execution and continuous compliance readiness.
- Benefit Source:
Automated assessments, task routing, dashboards, and reporting workflows.
How they use the Privacy Management suite
DPIA / PIA execution
Manages assessments and review cycles.
Evidence management
Maintains supporting documentation centrally.
Program reporting
Tracks completion, gaps, and upcoming obligations.
Security Analyst / IT Architect
Ensures technical safeguards align with privacy requirements and regulatory expectations.
- Benefit Statement:
SmartSuite connects technical risks and incidents directly to privacy workflows for unified oversight.
- Benefit Source:
Incident logs, risk registers, system inventories, and linked remediation tasks.
How they use the Privacy Management suite
Incident correlation
Links security incidents to privacy impact assessments.
Impact analysis
Evaluates systems and data affected by incidents.
Control testing support
Assists with validation of technical controls.
Built for Privacy, Legal, Security & Governance Teams
Whether you’re a CPO, DPO, Privacy Counsel, Security Analyst, or Compliance Manager, SmartSuite provides the structure, visibility, and automation needed to run a mature privacy program.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with the Signature plan (per-solution pricing).
User-Based Pricing: Simplify Access Across Every Team
Our Team, Professional, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Scalable across teams and business functions.
- Available in Team, Professional, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DLP)
- European Data Residency
- Premium Support
Signature Plan: Per-Solution Pricing for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers the Signature plan (per-solution pricing). This plan allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
- Audit Management
- Issues Management
- Operational Resilience
- Business Impact Analysis (BIA)
- Incident Management
- Crisis Management
- Enterprise Risk Management
- Third-Party Risk
- Vendor Portal
- Cyber Threat Management
- RCSA (Risk & Control Self-Assessment)
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite has three per-seat plans and one per-solution plan. Team ($15 per seat per month billed annually, minimum 3 users) and Professional ($32 per seat per month billed annually, minimum 5) are self-serve. Enterprise is custom priced and adds SSO, SCIM, audit logs, data residency and a Customer Success Manager. Signature licenses specific solutions, such as GRC or ITSM, for large user populations and is priced per solution.
Signature is priced per solution rather than per user, so an organization can roll a solution out to hundreds or thousands of people without per-seat cost. It pairs the Enterprise platform with governance and support arrangements agreed for your deployment. Terms, minimums and support levels are set in your contract.
Yes, by plan. Team includes 5,000 records per Solution, 50 GB of attachment storage per Solution and 25,000 automation runs and API calls per month. Professional includes 100,000 records, 100 GB and 100,000 runs and calls. Enterprise includes 400,000 records, 500 GB and 500,000 runs and calls. Solutions are unlimited on every plan, and reaching a limit never stops your Solutions from working.
Every plan includes the Help Center, real-time chat, onboarding guides, daily office hours, live monthly training and certifications, bi-weekly getting-started workshops, SmartSuite Academy and the user community. Enterprise adds a named Customer Success Manager and Professional Services, and Premium Support is available as an Enterprise add-on.
Yes. Enterprise is custom priced, with payment by invoice available for plans that meet a minimum fee, and Signature prices a whole solution rather than each user. Both are shaped around your user population, security review and support requirements.
Contact sales or schedule a demo. A member of the team will walk through your requirements and put together an Enterprise or Signature proposal.
Flexible Pricing for Privacy & Compliance Teams
SmartSuite offers per-user and per-solution pricing to support privacy teams of all sizes — from emerging programs to global enterprises operating across multiple regions.
Featured Resources
Videos, customer stories, and a webinar on privacy, issues management, and risk assessment.
See Privacy Management in Action
Watch how SmartSuite centralizes data inventories, DPIAs, DSARs, incidents, and evidence into one connected privacy platform — helping teams improve compliance, reduce operational risk, and strengthen trust across the organization.
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SmartSuite Resources
Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.
Resources to Strengthen Your Privacy Program
Explore DPIA templates, global compliance guides, incident response frameworks, and success stories showing how teams modernize privacy operations with SmartSuite.